Getting It To You, Reliably

Delivery Methods & Timeframes

Smaller items (decor, lamps, cushions, accessories) ship via our standard courier network. Furniture items sofas, beds, wardrobes, dining sets and other bulky pieces are delivered through our dedicated freight and white-glove delivery partners, since they require special handling, vehicles, and often a two-person delivery team.

Delivery timeframes vary by item size, destination, and whether the piece is in-stock or made-to-order, and are shown before you complete your purchase.

Estimated delivery windows are just that, estimates, and actual timelines can vary depending on freight schedules, local access conditions, and courier availability in your area.

Shipping & Delivery Costs

Delivery charges are calculated at checkout based on your address, the size and weight of the item(s) ordered, and whether the delivery includes assembly or installation.

Bulky furniture delivered to upper floors without lift access, or to locations outside our standard freight zones, may incur an additional handling charge this will be communicated before your order is confirmed.

From time to time we may offer free or discounted delivery promotions, which will be clearly indicated at checkout.

Delivery Access & Assembly

Because furniture is bulky, please make sure the delivery team can reasonably access your space lift availability, staircase width, doorway width, and hallway clearance. It's your responsibility to flag any access limitations (narrow stairwells, no-lift buildings, gated communities requiring prior clearance) when placing your order or as soon as possible after.

Where assembly is included with a product, our delivery team or an appointed installation partner will assemble the piece on-site at the time of delivery. Items marked as self-assembly or flat-pack are delivered unassembled unless a paid assembly service was added at checkout.

Please clear a path to the intended room before the delivery team arrives large or heavy pieces cannot always be repositioned once carried in, and additional handling for last-minute layout changes may incur extra charges.

Domestic Shipping

We currently deliver furniture to all serviceable locations within India. Remote areas, hill regions, or locations outside our freight partners' regular routes may have longer delivery times, limited assembly-service availability, or additional freight charges.

International Shipping

International shipping for furniture is available for select destinations and is generally handled as a freight consignment rather than standard parcel shipping. Additional customs duties, import taxes, or destination-country handling fees may apply and are the responsibility of the customer.

Delivery times for international orders are longer than domestic deliveries and can be affected by customs clearance and destination-port processing outside our control. Assembly service is not available for international deliveries.

Order Tracking & Delivery Scheduling

Once your order is ready to ship, our delivery partner or team will reach out to schedule a delivery window that works for you, since furniture deliveries generally need someone present to receive and, where applicable, assist with assembly.

If you haven't heard from us to schedule delivery within the expected timeframe, or a scheduled delivery hasn't updated, reach out and we'll follow up with the courier or freight partner on your behalf.

Delays & Lost Shipments

Occasionally deliveries are delayed due to weather, customs, production timelines on made-to-order pieces, or courier and freight disruptions. We'll do our best to keep you informed if we're made aware of any issues.

If your delivery is marked complete but you haven't received it, or it's significantly overdue, contact us and we'll investigate with the courier or freight partner handling your order.

Risk of Loss & Delivery Inspection

Risk of loss and title for items pass to you once the order is handed over at your delivery address. We recommend inspecting furniture for visible transit damage at the time of delivery before the delivery team leaves, where possible, and noting any damage on the delivery receipt.

If something arrives damaged, defective, or incomplete, let us know within 48 hours of delivery with photos so we can arrange a repair, replacement, or collection promptly.

Changes to This Policy

As our freight and delivery partners, service areas, and offerings evolve, so will this policy. When we make a meaningful change, we'll update the date below.