MARKETPLACE POLICIES | Last Updated · September 2026
Here's everything business buyers need to know about ordering from Rm Home, from registration, GST invoices and volume pricing to payment, delivery and cancellations.
These policies explain how business (B2B) accounts order, pay, receive and cancel orders with Rm Home. If anything here is unclear, our sales team is one message away.
These Marketplace Policies apply to businesses that buy from Rm Home through a business (B2B) account retailers, interior designers, builders, hospitality and corporate buyers.
They sit alongside our Terms of Service, Privacy Policy, Shipping Policy and Refund Policy. Where a business order is affected, the terms on this page apply first. Consumer purchases follow the standard policies.
To order as a business you register with your company name, GSTIN and contact details. Once you have registered you can sign in and order straight away. We may suspend an account, or decline an order from it, if its details cannot be verified or turn out to be incorrect.
Your company name and GSTIN are recorded at registration and cannot be edited online. To change them, please contact our sales team.
You are responsible for everything ordered from your account, so please keep your password safe. You can save several delivery addresses (sites, stores, warehouses) in My Account and choose between them at checkout.
All prices are in Indian rupees and include GST at the applicable rate unless shown otherwise. Delivery is charged separately, by delivery pincode, and is shown before you pay.
Volume pricing: the discount slab is decided by the total units of a product in your order, counted across all its colours, sizes and other variants. Ten red plus fifteen blue of the same product count as twenty-five units. The slabs are shown on the product page and in your cart.
The cart shows an estimated total. The final amount is calculated by our systems at checkout and is fixed once your payment is completed. Prices and slabs may change over time, but a change does not affect an order that has already been paid for.
We issue a GST invoice in your registered company name and GSTIN. Whether you can claim input tax credit depends on the law and your own eligibility.
Each product has a minimum order quantity (MOQ), shown on the product card and page. The total units of that product in your order must reach it before you can check out.
Some products are sold in packs or cartons. Quantities for those products are in multiples of the pack size, and the cart adjusts them automatically.
Larger, custom or scheduled requirements are handled through Get Quote our sales team replies with pricing and a delivery plan.
Every business order is paid through our secure online checkout, in one of two ways.
Option 1 20% advance plus balance on delivery: you pay 20% of the order total online when you place the order, and the remaining 80% in cash when the order is delivered. The advance is calculated on the order total including delivery, and the balance shown at checkout is what is collected on delivery.
Option 2 full payment online, save 10%: you pay the whole amount online and get 10% off the item amount (after any volume discount). Delivery charges are not discounted.
Online payments are processed by Razorpay, and each payment is linked to your order number so it can always be matched to the order. To keep every payment traceable, business orders are not accepted against cash, cheque, or bank transfers made outside the checkout, except for large orders that our sales team has agreed with you in writing.
Payment limit: a single online payment can be at most ₹5,00,000. Option 2 (full payment online) is therefore available where the amount to pay is ₹5,00,000 or less. Under Option 1, if 20% of the order total is more than ₹5,00,000, the advance is held at ₹5,00,000 and the whole rest of the order is the balance collected in cash on delivery. The advance and the balance are shown at checkout before you pay.
The balance under Option 1 must be paid in full at delivery. If it is not, we may cancel the order, and any refund is then handled as set out under Cancellations & Refunds. A PO number entered at checkout is a reference for your records and for the invoice it does not change these payment terms.
An order is confirmed once your online payment is completed and verified. If a payment fails or is abandoned, the order is not confirmed.
You receive a confirmation email with your order number, and can follow the order in My Account under My Orders.
We may cancel an order for a pricing error, unavailability of stock, or a verification issue. In that case the full amount you paid is refunded.
We deliver to serviceable pincodes. The estimated delivery date and the delivery fee are shown at checkout once you enter the pincode. Our Shipping Policy has more on timelines.
Please make sure someone is available at the site to receive the goods, and that access, unloading and lift arrangements are in place, unless we have agreed otherwise in writing.
Check the packages on delivery, and note any visible damage or missing packages on the delivery receipt before signing. If delivery cannot be completed because the site is not ready, a re-delivery charge may apply.
You can cancel an order from My Orders while its status is Pending, Confirmed or Processing. Once an order has shipped it can no longer be cancelled online please contact us. Select a reason when you cancel, and if an item is damaged, add clear photos.
Amounts paid online are refunded to the original payment method within 7-10 working days after we process the cancellation; your bank or card issuer's own timelines may add to this.
For an order paid with the advance (Option 1), the advance is refunded. For an order paid in full, the amount paid is refunded.
Tell us within 48 hours of delivery, with your order number and clear photos of the item and its packaging. After checking, we arrange a repair, replacement or refund, as appropriate.
Any other return request on a business order is reviewed case by case by our sales team.
Our furniture carries the warranty stated on the product page and your invoice. To make a warranty claim, contact us with your order number and photos of the issue. Damage from misuse, accidents, or normal wear is not covered.
We use your company details, GSTIN, addresses and contact information to verify your account, invoice you and deliver your orders, as described in our Privacy Policy. Card and bank details are handled by our payment provider and are not stored on our servers. More on how we protect your data is in our Data Security policy.
As our offerings and delivery partners evolve, so will these policies. When we make a meaningful change, we'll update the date at the top of this page. An order is governed by the policies in force when it was placed, and these policies are governed by the laws of India.
Write to us at info@rmhomes.in and we'll get back to you.
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