Your Trust,
Held Carefully

How We Use It

We use your information to take your order, get it to your door, and keep you posted along the way. That includes confirming payments, scheduling delivery and assembly, coordinating with our installation team, handling returns or exchanges, and answering questions you send our support team.

If you share room photos or measurements to help us recommend the right size or fit for a piece, we use those only to assist with your specific order and don't repurpose them elsewhere.

With your consent, we also use your email to share new arrivals, festive edits, and offers from RM Homes. You can opt out of these at any time it never affects your orders.

Cookies & Similar Tech

Cookies help us remember what's in your bag, keep you signed in, remember recently viewed pieces, and understand which pages and filters (room type, material, price range) are working well. Some are essential to the site functioning; others help us measure and improve.

You're free to adjust cookie preferences in your browser at any time. Turning off non-essential cookies won't stop you from shopping it may just make the experience a little less tailored.

Who We Share With

We share information only where it's needed to serve you: with logistics and freight partners to deliver bulky or large furniture items, on-site assembly or installation teams who need your delivery address and access details, payment processors to complete transactions, and platforms that help us run the site and send communications.

For business, trade, and bulk orders, relevant order and delivery-scheduling details may be shared with the account manager or partner handling that account.

We do not sell your personal information. Any partner we work with is bound to use your data only for the purpose we've asked them to fulfil.

How We Protect It

Your information is stored on secure servers with encryption in transit, and access is limited to people who genuinely need it to do their jobs including delivery access details, which are only shared with the specific team assigned to your order.

No method of transmission over the internet is completely infallible, but we review our safeguards regularly and act quickly if anything looks out of place.

Your Rights

You can ask us to show you what we hold about you, correct it, or delete it, at any time. You can also withdraw marketing consent without giving up your ability to shop with us.

To exercise any of these, write to us using the details below and we'll respond within a reasonable time.

How Long We Keep It

We retain order, delivery, and warranty-related information for as long as needed to honour warranty periods, handle after-sales service, and meet our legal and tax record-keeping obligations, after which it's securely deleted or anonymized.

Children's Privacy

Our collections and this site are meant for adults. We don't knowingly collect information from anyone under 18. If you believe a minor has shared data with us, let us know and we'll remove it.

Changes to This Policy

As our practices, delivery network, and offerings evolve, so will this page. When we make a meaningful change, we'll update the date below and, where appropriate, let you know directly.