Questions,
Answered Plainly

How long does delivery take?

Ready-to-ship pieces typically arrive within 7-10 business days. Made-to-order and custom furniture can take 3-6 weeks depending on the piece we'll give you an estimated timeline at checkout.

Do you assemble the furniture for me?

Yes. Our delivery team handles assembly and placement in the room of your choice at no extra charge for most items. Larger pieces may need floor number, lift availability, or staircase width in advance so we can plan the move safely.

Do you deliver outside the city?

We deliver across India through our logistics partners. Delivery timelines and charges for locations outside our home city will be shown at checkout based on your pincode.

How do I care for solid wood furniture?

Keep it away from direct sunlight and heat sources, wipe spills immediately, and dust with a soft, dry cloth. Avoid harsh chemical cleaners a mild wood-safe polish every few months keeps the finish looking its best.

How do I clean upholstery?

Vacuum regularly and blot spills right away rather than rubbing them in. Each piece ships with fabric-specific care instructions; when in doubt, spot-test any cleaner in an inconspicuous area first.

Will the wood grain and color match the photos exactly?

Every piece is cut from natural wood, so grain pattern and tone will vary slightly from piece to piece and from what you see on screen. We see this as part of the character, not a flaw.

What's your return policy?

Most items can be returned within 7 days of delivery if unused and in original condition. Made-to-order and customized pieces are not eligible for return unless there's a manufacturing defect.

My furniture arrived damaged what do I do?

Contact us within 48 hours of delivery with photos of the damage and your order number. We'll arrange a replacement or repair at no cost to you.

How long do refunds take?

Once a return is picked up and inspected, refunds are processed to your original payment method within 7-10 business days.

What warranty comes with my furniture?

Solid wood pieces carry a 1-year warranty against manufacturing defects; upholstered pieces carry a 6-month warranty on frame and mechanisms. Warranty details are included with every order.

What isn't covered under warranty?

Normal wear and tear, damage from misuse or improper cleaning, and natural variation in wood grain or fabric texture aren't covered. Our team can always advise on repairs even outside warranty.

Can I customize dimensions, fabric, or finish?

Yes, most of our collections can be customized in size, wood finish, and fabric. Share your requirements with our team and we'll confirm feasibility, pricing, and timeline.

Can I send my own room measurements or photos for advice?

Absolutely. Send us your room photos or measurements and we'll help recommend the right size and fit we use these only to assist with your order.

Do you work with interior designers or businesses?

Yes, we offer trade pricing and dedicated support for designers, architects, and bulk or hospitality orders. Reach out to our team to set up a trade account.

Is there a minimum order quantity for bulk orders?

It depends on the piece and customization involved our team will walk you through pricing and lead times once we understand your requirement.

Didn't find your answer here?

Our team is happy to help with anything from sizing advice to order tracking write to us below and we'll get back to you.