REFUND POLICY | Last Updated · July 2026
Here's how returns, refunds, and cancellations work at RM Homes from a damaged delivery to simply changing your mind.
This policy explains how returns, exchanges, and refunds work for furniture orders placed with RM Homes. If anything here is unclear, our team is one message away.
Most in-stock furniture and decor items can be returned within the window stated on the product page, provided they're unused, undamaged, and in their original packaging where the packaging is still intact.
Larger furniture items may require our team to schedule a pickup and inspect the piece at your location rather than a standard courier return drop-off, given their size and the risk of damage in transit.
Customized or made-to-order pieces built to your chosen fabric, finish, or dimension cannot be returned or refunded once production has begun, unless the item arrives defective or materially different from what was ordered.
Clearance, sale-tagged, and certain mattress or hygiene-sensitive items (once unsealed or used) are also excluded from our standard return policy, as noted on the relevant product page at the time of purchase.
Please inspect your furniture at the time of delivery, before the delivery team leaves, wherever possible. If you notice visible transit damage, note it on the delivery receipt and let us know right away.
If an item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with photos, and we'll arrange a free repair, replacement, or full refund your choice, depending on the issue and item availability.
Write to us at the contact details below with your order number, the item(s) you'd like to return, and the reason for the return. For larger furniture, we'll coordinate a convenient pickup window with you.
Once the returned item is received and inspected which may take a little longer for large furniture pieces than for smaller items we'll confirm whether it qualifies for a refund, exchange, or repair.
Approved refunds are issued to the original payment method used at checkout. Depending on your bank or payment provider, refunds typically reflect within 7-10 business days of approval.
For orders paid partly via advance payment (common for made-to-order or customized pieces), only the refundable portion agreed at the time of order confirmation will be returned, in line with the terms shared when your customization was booked.
For change-of-mind returns on large furniture (not due to defect or damage on our part), a pickup and restocking fee may apply to cover reverse logistics for bulky items this will be clearly communicated before your return is confirmed.
No deduction applies where the return is due to a defect, damage in transit, or an error on our part in fulfilling your order.
In-stock orders can generally be cancelled free of charge any time before they're dispatched for delivery. Once an order has shipped or is out for delivery, it's treated as a return rather than a cancellation.
Made-to-order or customized furniture cannot be cancelled once production has started, since materials are cut and work has begun to your specification. Any cancellation requested before production begins may be subject to the advance-payment terms shared at the time of order confirmation.
If you'd prefer a different size, colour, or finish rather than a refund, let us know when you raise your request we're happy to arrange an exchange where the alternative is in stock, subject to any price difference between the two items.
Refunds, cancellations, and returns for bulk, trade, or business (B2B) orders are governed by the terms agreed with your account manager at the time of quotation, which take precedence over this standard retail policy where they differ.
As our catalogue, delivery partners, and offerings evolve, so will this policy. When we make a meaningful change, we'll update the date below.
Write to us at info@rmhomes.in and we'll get back to you.
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